Shipping policy

Shipping & Delivery — From Us to Your Fridge

Your next sip of CHI is on its way. Here’s how we get our coconut water to your door.

UK Deliveries Only

We currently deliver to UK addresses only. We don’t offer international shipping.

Any delivery charges will be shown at checkout before you pay.

Pure Coconut Water — The Easygoing One

Our ambient Pure Coconut Water travels by standard delivery, usually arriving within 2–3 working days after dispatch.

Working days are Monday to Friday, excluding public holidays. Delivery times are estimates, so please keep an eye on your tracking for updates.

Store your coconut water according to the instructions on its packaging.

Raw Coconut Water — Fresh, Chilled & On the Move

Our fresh Raw Coconut Water is sent using a next-day delivery service.

We dispatch Raw orders Sunday to Friday. We don’t dispatch Raw orders on Saturdays.

Next-day delivery refers to the service used after dispatch, rather than a promise that every order placed today will arrive tomorrow. Check your tracking updates for delivery information.

Be There for Your Fresh Delivery

Your Raw Coconut Water needs a warm welcome—and then a cool fridge.

Please make sure you, or someone you’ve authorised, is available to accept your chilled order on the agreed delivery date or within the agreed delivery window. Please don’t rely on an unattended delivery for fresh products.

Unpack and refrigerate your Raw Coconut Water promptly after it arrives, following the storage instructions on its packaging.

If you realise you won’t be available, contact us as soon as possible. We’ll help where we can, but changes or redelivery may not be possible once a fresh order is on its way.

Tracking? Straight to Your Inbox

We always send tracking information by email when your order is dispatched.

Please enter your email address carefully at checkout. If your tracking email hasn’t appeared, check your spam or junk folder before contacting us.

Who Brings the Coconut Goodness?

We dispatch with Royal Mail or one of our other courier partners, depending on the order and delivery service.

Your tracking email will help you follow your parcel’s journey.

Check Those Delivery Details

Please double-check your delivery address, including the postcode, before placing your order.

If you spot a mistake, contact us straight away. We can’t guarantee address changes once an order has been dispatched.

Delayed, Missing or Not Quite Right?

If your parcel is delayed, missing, damaged or arrives in an unsatisfactory condition, contact us with your order number and tracking details so we can help.

For chilled deliveries, tell us promptly if there’s any concern about the condition of your order.

Please see our Returns & Refunds Policy for information about refunds, replacements and failed chilled deliveries.

Need a Hand?

Email support@chicoconut.com or use our Contact Us page.

Nothing in this policy limits or excludes your statutory consumer rights.